Do you want to talk to us? We're happy to help you! Please see the sections below to learn how best to contact us.

Questions about Free Hosting

Do you have questions about our free hosting? Or do you need help using your free hosting account?

We have an extensive knowledge base which answers most common questions, available here: Knowledge Base

If you need more help, we have an active Support Forum where you can ask your questions and get answers from other web masters and InfinityFree staff.

Free hosting does not include one-on-one customer support, and so we cannot accept support requests through email, ticket, phone or chat. If you need one-on-one support with your hosting, please consider switching to premium hosting instead.

Questions about Premium Hosting

If you have questions about the premium hosting offers on our website, or need help with the premium hosting you purchased, please contact iFastNet. iFastNet is the company that provides the premium hosting you see on our website.

Go to iFastNet

InfinityFree, as the name suggests, only provides free hosting. So we cannot help you with questions about premium hosting.

Report Abuse

We take abuse reports very seriously. To report abuse, please email us at [email protected].

Please clearly state the URL of the specific web page you would like to report in the email message body, as well as why you believe the website or page is abusive.

Please do not email address for anything other than abuse reports, any other messages are not accepted.

Account Suspensions

If your account is suspended and you're not sure what to do, please check the status of your account in your Client Area. From there, you can see why your account was suspended, and see what you can do to get it back.

Please do not send us any emails about account suspensions, or submit requests on the forum, because we will not be able to help you.

Does your account show as Active in the client area but does your domain redirect to suspendeddomain.org anyway? Please see this article for more information.

Anything Else?

Do you have any other question not covered above?

You can always drop us an email at [email protected], and we will get back to you.

Please note that any pre-sales or support questions should be asked on the forum.